Call center At Credit Agricole Bank
Job Description
Handles all inquiries related to the Bank products/services & Marketing campaigns [Inbound/Outbound]
Handles the clients’ complaints & act on decrease its ratio
Meets Call Center KPI’s
Achieves the monthly benchmark [calls monitoring/CRM]
Applies customer service policy & online help to the callers
Achieves the assigned targets
Applies compliance & Bank Policy
Qualifications
The purpose the Call Center Agent is to provide superior customer service and online help/support to CAE Clients/None Clients.
Handling all inquiries / requests related to the Bank products / services and Marketing Campaigns
Decreasing the ratio of CAE clients’ complaints
Primary Location: EG-EG-Guiza
Work Locations: Dokki HQ 38, Mohi El Din Abou EL Ezz st., Dokki, Mohandessein 19191 Guiza 11835
Job: Digital Banking
Organization: Inbound
Schedule: Regular
Shift: Standard
Employee Status: Entry Level
Job Type: Full-time