Information Technology Help Desk Support At Seoudi Supermarket
Location: Qesm El Sheikh Zaid, Al Jizah, Egypt
Job Description:
Ensure internet performance is acting well.
Install, modify, and repair computer hardware and software.
Healthy check of printer devices, attendance machines, IP CAM, and any related network devices.
Resolve technical problems with LAN and WAN with ISP.
Install & fix issues related to computer peripherals for users.
Resolve issues related to computer systems, software, and hardware.
Respond to queries on-site or remotely.
Respond to the ticketing system within the defined SLA.
Resolve problems by running diagnostic programs.
Identify and escalate situations requiring urgent attention.
Job Requirements:
0-3 years of experience or highly qualified fresh graduates.
Bachelor’s degree in computer science or information system.
Good knowledge of CCNA or MCSA.
Hand on Ticketing System.