Operational Buyer At IBM
As a Procurement Buyer will be responsible for delivering several procurement processes that support the department delivering excellent customer service. This is a critical role that enables the operations of the department to run as efficiently as possibly enabling managers to focus on strategic property and procurement.
Your Role and Responsibilities
*Receives PR and Converts to Purchase Orders.
*Indirect Procurement Purchasing activity and support Sourcing team.
*Support queries from Client /stakeholder, internal IBM.
*Transmits POs to suppliers and Expedites delivery when needed/requested.
*Manages goods/services claims and escalation point for customer queries.
*Amends or closes Purchase Orders, Reporting activity.
*Handle queries received from Business Requestors, Suppliers, Procurement Managers and from Accounts payable.
*Create reports on Open PO, Blanket PO expiration report, Contract’s Expiration report and other reports in the required format with good quality.
*Maintain updated records on processed transactions.
*Able to manage priorities, deadlines and tasks in order to meet deadlines and accomplish goals; Ability to handle multiple concurrent tasks.
*Good interpersonal interaction and able to work well with the team and Client stakeholders.
Required Technical and Professional Expertise
0 to 1 years of relevant experience in Customer Support, Inquiry Management
MS Office is must
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Written Communication – Writes clearly and informatively; Able to read and interpret written information.