IMG 20210515 WA0000 2 Business Support Specialist At Orange Egypt vacanciesblog

Business Support Specialist At Orange Egypt

Business Support Specialist At Orange Egypt

IMG 20210515 WA0000 1 Business Support Specialist At Orange Egypt vacanciesblog

Apply before : 31 May 2021

CityStars, Cairo, Égypte – Egypt

About the role

IT Support for Business Team within IT division in Orange Business Services delivers both 2nd level of application support to internal employees by providing End to End ownership of all requests received from the end-user community and also a SPOC for the expedite process which support a better delivery of IT services to our customers.

The scope of this job is to ensure the following tasks on a 24×7 basis (on-call basis):

  • Handle, diagnose and route in real-time incoming trouble tickets.
  • Support and Resolve all incidents in the scope of the team.
  • Responsible for 2nd level technical support and escalation managers.
  • Responsible to support the end-user community by any means (Ticketing System, Plazza)
  • Accountable and Responsible for the Expedite Process within IT department.
  • Follow-up all expedited incidents and making sure that end-users are well updated.
  • On-Call for any high priority or escalated incidents to track it and resolve it.

About you

Agile, Flexible to work in collaboration.
Excellent written and verbal communication skills.
Time management.
Basic and Sequence Troubleshooting.

Knowledge in one of the below technologies:
Operating system administration & scripting (Windows, Linux)
Database administration (Oracle, Sybase, SQL Server, MySQL)
Development using one of this list (Python ,C# ,PHP, Angular, React)
Continuous delivery tools (Dockers, Kubernetees, Ansible )
Good experience in working in agile and DevOps is a plus.
Good understanding of network protocols (CCNA is a plus)
ITIL foundation knowledge (certificate is a plus)

Additional information
Educational background

B.Sc. in computer science or equivalent
Fluent in English, French is a plus
Professional Experience

0-2 Years work Experience in IT operation activities

Customer Marketing& Innovation


Apply here

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