Fresh Grads Sales Capability Associate At PepsiCo

Fresh Grads Sales Capability Associate At PepsiCo


Fresh Grads Sales Capability Associate At PepsiCo
Fresh Grads Sales Capability Associate At PepsiCo



Job Description
To ensure all customer orders are received, collated & processed through the system/SAP in line with SLA & KPI’s.
Download MT / Distributor customer orders and input into Handheld / Backoffice system
Cooridate with finance team for applying credit checks against received orders
Track & keep a check on credit customers credit limit (e.g. M&P) to ensure smooth dispatches
Update and report on daily basis the daily & pending orders reports to stakeholders
Ensure that all required parameters of sales orders are accurate in system without error
Receive order related errors communication from stakeholders and remove those errors ASAP
Ensure that all customer orders are made in an efficient manner in close coordination with Commercial Accounting and FG Warehouse while ensuring compliance to PepsiCo policies.
Maintain good, professional relationship with all the customers, both internal and external and handle all customer queries in an efficient manner.
Follow up to ensure Finance team sets up new Customers in the system promptly
Monitor sales do not exceed customers credit limits unless authorized; Execute approval processs in case of any requirement to extend customer credit for sales resumption
Daily follow-up with Accounts Receivable to ensure timely input of dispute cases and claim rebate management
Consolidate monthly sales target at route level for each region and communicate to control / payroll
Address any customer enquiries, and escalate to Supervisor as needed
Update Cluster regional Sales leads on status of orders and seek guidance on any issues as needed
Perform cancellation and consolidation of sales orders as and when required (Normally once per month)
Prepare weekly S&OE, Monthly supply review & S&OP meeting input decks for SC/Sales directors & LD&T/Sales Managers detailing service levels performance & customer stock outs as per need
Ensure daily, weekly, Monthly service reporting as per SLA and customer requirements (IMBP, CCDP, Belt wise tracking, daily ordering, priority compliance etc.)
Track & report KPI’s like OTIF, Order fill rate, customer fill rate, primary & secondary sales tracking etc.
Receive, consolidate, investigate & respond to customer abnormalities raised after coordinating with BU CS manager/logistics manager to prepare transporter/customer adjustment report & adjust in the system after approvals as per SLA.
Resolve customer billing inquiries & provide product delivery tracking to customers
Prepare & conduct online customer satisfaction survey (at least twice a year or as per business need), do analysis and share reports with stakeholders
Regularly update sales ordering form as per SKU addition/deletion/pricing update etc. and share with customers
Other Ad-Hoc reporting as directed by Supervisor

Bachelors degree in Business Commerce /Business management, SC or equivalent
Strong written and verbal communication skills
Proactive, responsive and results driven with good listening skills
Highly proficient in Microsoft Office programs, SAP, etc.
Fluent English with excellent interpersonal skills
Excellent analytical & problem solving skills

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