Greeting of walk-in customers, directing them as appropriate and assisting them in completing required forms prior to approaching the counter. Acting as a backup for Express Banking Zone staff in case of excess crowd

Key Accountabilities;

Sales/Relationship Management:

Efficiently direct the walk-in traffic to the appropriate service zone generates referrals for the Branch through contacts with walk-in traffic, booking necessary appointments for PB’s/SPB’s at Advisory Zone

Quality & Services

• Professional greeting of walk-in customers, directing them as appropriate.
• Manage the counter queue by identifying customers’ needs and assisting them in completing required forms prior to approaching the counter.
• Externalizing low added value transactions towards self-service zone by educating customers on the use of the machines.
• Promptly & effectively handle fast services & inquiries
• Book appointment for customers seeking products sold at the Advisory Zone or a complex customer transaction.
• Promptly and efficiently handle customer quick inquiries / complaints.
• Generating a continuous flow of referrals/ appointments as per target set in the commercial action plan.
• Enhance Role in Business Referral Program Process.
• Responsible to handle New Que-Matic System Process.
• Responsible to handle New Customer feedback on I-Pad System
• And any other assigned tasks
• CBE, Compliance, Audit, Procedures
• Handle KIO, returned mail & receipt of general mail of the branch.
• Handling cheque books & Debit Cards delivery to customers within the bank policies and procedures
• And any other assigned tasks.

 Minimum Qualifications:

• University/College Degree.
• Good command of the English language.

Minimum Experience:

• 0-2 years of experience preferably in the financial services industry.

Job specific Skills:

• Good communication and relationship building skills.

Exemplifies Core Competencies: analysis, communication, customer focus, teamwork, functional proficiency and managing change.

Work Locations :Dokki