fbpx

Greeter at Abu Dhabi Islamic Bank Egypt

Greeter at Abu Dhabi Islamic Bank Egypt

Greeter at Abu Dhabi Islamic Bank Egypt
Greeter at Abu Dhabi Islamic Bank Egypt
Description

 Greeting of walk-in customers, directing them as appropriate and assisting them in completing required forms prior to approaching the counter. Acting as a backup for Express Banking Zone staff in case of excess crowd

Key Accountabilities;

Sales/Relationship Management:

Efficiently direct the walk-in traffic to the appropriate service zone generates referrals for the Branch through contacts with walk-in traffic, booking necessary appointments for PB’s/SPB’s at Advisory Zone

Quality & Services

  • Professional greeting of walk-in customers, directing them as appropriate.
  • Manage the counter queue by identifying customers’ needs and assisting them in completing required forms prior to approaching the counter.
  • Externalizing low added value transactions towards self-service zone by educating customers on the use of the machines.
  • Promptly & effectively handle fast services & inquiries
  • Book appointment for customers seeking products sold at the Advisory Zone or a complex customer transaction.
  • Promptly and efficiently handle customer quick inquiries / complaints.
  • Generating a continuous flow of referrals/ appointments as per target set in the commercial action plan.
  • Enhance Role in Business Referral Program Process.
  • Responsible to handle New Que-Matic System Process.
  • Responsible to handle New Customer feedback on I-Pad System
  • And any other assigned tasks
  • CBE, Compliance, Audit, Procedures
  • Handle KIO, returned mail & receipt of general mail of the branch.
  • Handling cheque books & Debit Cards delivery to customers within the bank policies and procedures
  • And any other assigned tasks.

 

Qualifications

 Minimum Qualifications:

  • University/College Degree.
  • Good command of the English language.

Minimum Experience:

  • 0-2 years of experience preferably in the financial services industry.

Job specific Skills:

  • Good communication and relationship building skills.

Exemplifies Core Competencies: analysis, communication, customer focus, teamwork, functional proficiency and managing change.

 

Work Locations :Dokki 

 

اترك تعليقاً

لن يتم نشر عنوان بريدك الإلكتروني. الحقول الإلزامية مشار إليها بـ *

error: Content is protected !!