HR Operations Coordinator At AstraZeneca Egypt
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.
Be part of delivering our vision as We need to build on our heritage and think and act differently to evolve with the healthcare landscape. From becoming a digitally enabled enterprise to accelerating launches. It means we are forward-looking, challenge the status quo, reflect on insights, spot opportunities and act on smart risks.
Working as a key member of the HR Services Team based, we are looking for a customer service oriented specialist to provide support to our regional HR professionals and customers across our core workforce administration and recruitment activities.
You will utilize our suite of core and enabling HR technology (Workday, ServiceNow case management, etc.) to execute a range of activities, directly contacting customers and HR professionals when needed to solve more complex problems. Our Regional HR Centre teams will work together with key HR and IT stakeholders around the world to identify and implement process and technology improvements to our way of working in HR and our interactions with customers.
What you’ll do
The HR Coordinator provides effective HR service delivery through, delivering a quality and trusted HR advisory service through every customer interaction.
Being part of MEA, People Services Team You will be supporting business, HR Stakeholders & People Services team members in various Workforce and Talent Acquisition administrative tasks timely and accurately.
Managing employee and organizational data for allocated markets in MEA in Workday.
Support People Services Advisor in employment process by issuing contracts, forms ensure proper documentation.
Support in issuing end of service templates and circulate for signature
Initiate clearance process for some countries within the region and follow up until ensuring the successful compilation.
Scanning & archiving personal employees’ files
Support delivering different reference letters to employees.
Manage employee personal data, validating any personal data changes with appropriate sign off procedure and validating any documentation required
Help in building internal data bases and local processes flow
Ensure the relevant HR databases, trackers, employee files and systems are up to date, accurate and comply with local legislation and company internal policies and procedures
Support following up on the contract renewals and probation periods feedback
Reporting system errors and possible process improvements
Manage employment verification to confirm employee details to 3rd parties on request, generating approvals and producing verification statement
Use the HR knowledge base and internal work instructions to ensure that processes are executed correctly and customer guidance is provided in an effective and consistent manner
Resolving employee’s queries and requests using Service Now ticketing tool
Managing talent acquisition administration activities from logistical perspective including but not exclusive:
Schedule job interviews with candidates, manage all calendars updated and coordinate all interview logistics
Create job requisitions, offer letters and other documentation required for hire
Manage candidates’ communication including candidates’ rejections
Receive and answer candidate queries
Provide administrative support to Taq Partners and hiring managers through the recruitment process
Use the HR knowledge base and internal work instructions to ensure that processes are executed correctly, and customer guidance is provided in an effective and consistent manner
Move candidate across different stages in Workday through job requisitions
Some communication to candidates (instructions, onboarding, etc.)
Essential for the role
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be.
0-to-1-year relevant experience in Human resources operations field
Previous experience in working in a service desk function
Technical expertise in at least one human resources area
Experience in Microsoft applications & previous technical experience dealing with systems like Workday, SAP…
Experience of delivering against Service Level agreements, including working with third party providers to meet work deadlines
Good working knowledge of the pharmaceutical industry – additional
Highly developed communications and interpersonal skills
Highly punctual and have high organizational skills
Comfort with risk and ambiguous situations & proven ability to work with confidential data
Keen attention to detail and focus on data accuracy
Understanding of common service centre enabling technologies – e.g. case management, touchpoint and online user portals (Workday system knowledge would be an asset)
Able to communicate fluently in English
Demonstrated ability to manage competing tasks efficiently and prioritize workload within a matrixed team environment
Enjoys working as part of a lively and hard-working team, performing together under pressure to meet monthly payroll deadlines
NOTE: The contract will be limited till end of 2023.