IT Help Desk At ELAbd Foods
![𝐈𝐓 𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤 At 𝑬𝑳𝑨𝒃𝒅 𝑭𝒐𝒐𝒅𝒔 𝐈𝐓 𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤 At 𝑬𝑳𝑨𝒃𝒅 𝑭𝒐𝒐𝒅𝒔](https://vacanciesblog.com/wp-content/uploads/2021/09/IMG_20210927_023510_compress78-300x253.jpg)
We are hiring an “𝐈𝐓 𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤” at 𝑬𝑳𝑨𝒃𝒅 𝑭𝒐𝒐𝒅𝒔
Do you know anyone who might be interested?
Please DM me for recommendations or send your resumes:
to Ali.bahbah@elabdfoods.com
And mention “𝐈𝐓 𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤” in the subject line.
𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔:
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Refer to internal databases or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
𝑱𝒐𝒃 𝑹𝒆𝒒𝒖𝒊𝒓𝒆𝒎𝒆𝒏𝒕𝒔:
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Ability to diagnose and troubleshoot basic technical issues.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Additional certification is a plus.
• Preferred Female.