IT Help Desk At ELAbd Foods

We are hiring an “𝐈𝐓 𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤” at 𝑬𝑳𝑨𝒃𝒅 𝑭𝒐𝒐𝒅𝒔

Do you know anyone who might be interested?
Please DM me for recommendations or send your resumes:
to Ali.bahbah@elabdfoods.com
And mention “𝐈𝐓 𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤” in the subject line.

𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔:

• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Refer to internal databases or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.

𝑱𝒐𝒃 𝑹𝒆𝒒𝒖𝒊𝒓𝒆𝒎𝒆𝒏𝒕𝒔:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Ability to diagnose and troubleshoot basic technical issues.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Additional certification is a plus.
• Preferred Female.