fbpx
Store Representative (Ismailia- Port Saeed- Mansoura- Tanta- Zagazig- Aswan and Luxor) At Vodafone

Store Representative (Ismailia- Port Saeed- Mansoura- Tanta- Zagazig- Aswan and Luxor) At Vodafone

Store Representative (Ismailia- Port Saeed- Mansoura- Tanta- Zagazig- Aswan and Luxor) At Vodafone

Description
Handling All Premium customers’ requests.

Job Responsibility
Customer Experience:
•    Greet the customer on counter with warmth, courtesy & personalized greeting
•    In low traffic periods, meet the customer at the door (acting as greeter)
•    Generating a proper queuing ticket for the customer
•    Full customer need assessment by proper probing to identify the customer’s needs
•    Offering the best fit to the customer through cross sell/up sell when applicable according to the customer’s type/segment
•    Fulfilling the customer need with speed & simplicity (Can do attitude)
•    Handle customers’ inquiries & complains in a positive manner
•    Acting as customer’s telecom advisor
•    Ensure that the customer got all the needed service before leaving the counter
•    Farewell the customer & invite him to revisit our store
•    Provide strong & updated product knowledge & competition’s offers awareness
•    Supporting in maintaining the store’s look & feel standards at all times
•    Full awareness & implementation of P & P

Operation:
•    Accurately handle cash
•    Accurately handle inventory
•    Full awareness with all retail applications (Wincash, Siebel, Minsat, Extranet, etc…)
•    Interdepartmental communication to speed up the work’s completion
•    Handling opening & end of day operation
•    Provide retail’s junior staff with all needed operational support
•    Support retail  outdoor activities & events when required

Targets:
•    Achieve sales targets
•    Achieve revenue targets
•    Cross sell/up sell when applicable according to the customer’s type/segment
•    Achieve customer experience targets

Requirements
Work Experience
From 0-3 years of experience, preferably in sales & Customer “service”

Technical Skills
Excellent PC skills knowledge.

Personal Skills
Having a permanent resident in the district applying for.
Sales and Customer focused.
Presentable, self-motivated.
Ability to work under pressure.
Teamwork oriented.
Self-disciplined.
Excellent Negotiation and communication skills.
Bachelor’s Degree
Strong communication & selling skills
Good spoken & written English skills.

Apply Here

اترك تعليقاً

لن يتم نشر عنوان بريدك الإلكتروني. الحقول الإلزامية مشار إليها بـ *

error: Content is protected !!