Summer Internship Program At Tatweer Misr

Tatweer Misr is currently looking for 3 to 6 months intern to join the Client Excellence team.
Duties and Responsibilities:
• Handle complaints, customer queries and request, resolve issues within specified timelines (as per SLA and use of Priorities).
• Reply to customer emails, letters and return customer calls (received from Call Centre via Service Requests within SLA).
• Hold meetings with clients (walk-ins, or pre-scheduled), to clarify his complaint/request.
• Maintain accurate customer history on CRM in accordance with Customer Care SLAs.
• Be courteous, polite, helpful, and professional in customer approach.
• Provide status update to customers on pending / ongoing cases.
• Escalate customer issues and report major problems to superiors.

Qualifications:
Fresh Graduates are welcomed to apply.
High Communication Skills.
High Ability to learn & explore.
How to Apply:
For application, please send your CV to careers@tatweermisr.com, and mention “CRM Intern” as your email subject.