IT Help Desk Officer At Hikma Pharmaceuticals
Duties & Responsibilities:
Diagnoses and troubleshoots software and hardware problems and helps our customers install applications and programs.
Configures operating systems and using remote desktop connections to provide immediate support.
Installation and configuration for VPN clients according to the customer’s policies and procedures.
Ensures security and upgrades are applied to desktops and laptops and kept up to date
Diagnoses and troubleshoots technical issues, including account setup and network configuration
Follows up with clients to ensure the problem is resolved.
Manages multiple cases at one time and Testing and evaluating new technology.
Evaluates system potential by testing the compatibility of new programs with existing programs.
Provides outstanding phone, email, web chat-based technical and account services support to our customers
Diagnoses and solves Server software or applications faults (Antivirus Microsoft Office ..Etc.).
Processes customer correspondence Handle escalated calls or escalated customer issues.
Achieves Key Performance Indicator targets to meet business goals and objectives.
A bachelor’s degree in computer science or related technical field is preferred.
Proven working from 2-3 years of relevant experience in enterprise technical support, IT support.
Strong problem-solving skills.
Certification in Microsoft or Cisco is advantageous.
Basic network troubleshooting is a must.
Excellent written and verbal communication skills
Location: Giza, EG