Medical Customer Care At Limitless Care

Title: Customer Care Quality Assurance

Limitless Care Seeks a Customer Care Quality Assurance.
Are you passionate about ensuring exceptional customer experiences?

Limitless Care, a leading healthcare ecosystem company, is seeking a Customer Care Quality Assurance to join our team.

Are you responsible for reviewing customer interactions to identify areas for improvement and develop strategies to enhance service quality?
Do you provide feedback and coaching to customer care representatives to elevate their performance?
Do you have the ability to analyze customer feedback and quality metrics to identify trends and develop data-driven solutions?

Do you have the necessary skills and experience?
Bachelor’s degree preferred, or equivalent experience in a customer service environment.
Minimum of 2-4 years of experience in customer care quality assurance or a related field.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite.
Familiarity with quality management frameworks (e.g., Six Sigma)

Are you ready to join our mission to elevate healthcare experiences?

If you answered yes to the above responsibilities and possess the required skills, please send your updated CV to: people@limitlesscare.com with “Customer Care Quality Assurance” in the subject line